Apply here: https://s2nhealth.com/careers/

Location: S2N’s Denver or Boston Office, Remote possible

Background:

In 2021, S2N Health launched RepSignal – an AI powered SaaS platform that uses advanced analytics and AI to transform complex data into actionable insights for medtech commercial teams and other stakeholders. RepSignal provides effective end-to-end solutions for any stage in the commercial lifecycle, either delivered on a standalone web platform or seamlessly integrated into Salesforce and other CRMs. We are a dynamic, start-up company with a positive culture and incredibly driven, smart people!

As an Implementation Specialist you will own the technical implementation & ensure successful onboarding of RepSignal for new clients and building long-term partnership. This role requires a blend of technical expertise, process-oriented execution, and strong client-facing communication skills to ensure a smooth onboarding experience.

Key Responsibilities: 

Client-Facing Responsibilities:

• Work closely with the customer and provide clear, professional communication from initial setup to post-deployment support
• Understand the customers unique business needs & provide tailored RepSignal solutions to drive value for the customer
• Cultivate and maintain long-term client relationships by delivering exceptional service to drive customer success

Project Management:

• Develop detailed project plans that outline tasks timelines and resource allocations to ensure a successful launch. Monitor project progress and identify risks to minimize possible delay in deployment
• Coordinate internal and external resources by facilitating communication among stakeholders

Technical Implementation & Business Analytics:

• Implement and configure permissions, territory management, and custom objects in Salesforce to align with client needs
• Utilize analytical tools and software (e.g. Excel, Power BI, Tableau) to deliver market insights to clients
• Conduct testing, debugging, and ongoing troubleshooting, applying a strong attention to detail and a structured approach

Product Testing and Improvements:

• Execute tests for new features and product updates, ensuring they meet client requirements and are free of defects
• Collect feedback from clients and internal teams to identify areas of improvement and contribute to product optimization

Continuous Process Improvement:

• Take initiative to improve implementation processes, decreasing completion time and improving customer satisfaction
• Look for ways to automate manual processes and increase self-service capabilities

Key Requirements and Qualifications:

• 1-3+ years of experience leading client facing projects and successful deliverables
• Strong technical skills, including data analytics experience and interest in Salesforce
• Excellent customer service and communication abilities, both written and verbal
• Ability to work collaboratively across cross-functional teams
• Commitment to continuous process improvement and a customer-centric approach

Compensation range: $65,000 – $85,000 per year.

S2N Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.