Apply here: https://s2nhealth.com/careers/

Job Type: Full-time

Location: S2N’s Denver or Boston office, Remote possible

Background:

S2N Health provides AI-driven software and strategy services for med tech and other healthcare companies, with the goal of maximizing the impact of medical technologies and innovations. The S2N team has leveraged their extensive market knowledge and cutting-edge data analytics capabilities for RepSignal, an AI-powered customer intelligence platform for med tech sales teams to optimally target and engage high potential customers.

Job Description:

S2N is seeking an Account Manager to join our team and serve as the primary point of contact for a portfolio of clients, ensuring their success with our platform while identifying opportunities for expansion. cultivate relationships with key stakeholders, act as a product expert, drive adoption and retention, and surface opportunities for deeper customer engagement.

Responsibilities:

• Build and maintain strategic relationships with key healthcare industry clients at all levels
• Ensure service and support that matches S2N’s high standards
• Drive customer satisfaction, retention, and account expansion
• Develop pipeline within the current customer base and identify expansion opportunities
• Demonstrate new RepSignal features and provide expert assistance during regular customer calls
• Follow process for regular communication with customers
• Strategically prioritize customers with the highest growth potential
• Provide regular pipeline and customer health updates to the team
• Represent S2N at industry events and networking opportunities
• Clearly articulate the value and functionality of all RepSignal features
• Resolve client issues and concerns promptly and effectively
• Negotiate contracts and manage the renewal process for existing customers
• Collaborate with the internal sales team and other departments to help S2N achieve its goals
• Track and report on customer health metrics and business outcomes

Requirements:

• 5+ years of account management or similar experience
• Deep understanding of healthcare data systems and MedTech industry challenges
• Proven success managing enterprise accounts ($250K+ annual contract value)
• Consistent record of meeting or exceeding renewal and upsell targets
• Strong business acumen to understand client operations and identify expansion opportunities
• Exceptional organizational skills with a focus on customer retention and revenue growth
• Preferred primary locations: Massachusetts, California, Colorado, Florida, Minnesota and/or Southern California (other locations considered)
• Experience in high-growth B2B software environments
• Thrives in dynamic, fast-paced environments
• Enthusiasm for contributing to company growth and development
• Willingness to travel approximately 20% of the time
• Proficiency with Salesforce CRM, Microsoft Office suite, and collaboration tools

Compensation Range: Salary $100-$120K depending on experience with opportunity for commissions and bonuses

S2N Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.